Privacy Policy

At Heartfelt Creations ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at burgerlinden@gmail.com.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, registering on the website, or contacting us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.

• Personal Info: Name, phone number, email address, postal address, etc.
• Payment Data: We do not store credit card details. Payment processing is handled by secure third-party payment providers.
• Customization Details: Names, dates, and messages provided for personalized products.

2. How We Use Your Information

We use the information we collect or receive:

• To facilitate account creation and logon process.
• To fulfill and manage your orders.
• To send you marketing and promotional communications (with your consent).
• To respond to user inquiries/offer support to users.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information and/or images of your commissioned work for a specific purpose.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.