Terms & Conditions

Welcome to Heartfelt Creations. These terms and conditions outline the rules and regulations for the use of Heartfelt Creation's website, located at www.heartfeltcreations.co.za.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Heartfelt Creations if you do not agree to take all of the terms and conditions stated on this page.

1. Definitions

• "Client", "You", "Your": Refers to you, the person legally on this website and compliant to the Company’s terms and conditions.
• "The Company", "Ourselves", "We", "Our", "Us": Refers to our Company, Heartfelt Creations.
• "Party", "Parties", "Us": Refers to both the Client and ourselves.

2. Cookies

We employ the use of cookies. By accessing Heartfelt Creations, you agreed to use cookies in agreement with our Privacy Policy.

3. Custom Orders and Personalisation

Due to the nature of our products being custom-made and 3D printed:

• Accuracy: Please ensure all names, dates, and messages submitted for personalisation are correct. We cannot be held responsible for errors in spelling or dates provided by you.
• Variations: As with all 3D printed items, there may be slight variations in texture or colour. This is a hallmark of the process and adds to the uniqueness of each piece.

4. Shipping and Returns

Shipping: We ship throughout South Africa. Delivery times may vary based on your location and the current volume of orders.

Returns: Because our products are personalised and made to order, returns are accepted for defective products only. If an item arrives damaged or has a manufacturing defect, please contact us immediately upon receipt. For full details, please see our Return Policy.

Small layer lines, minor colour differences, texture variation, finish variation, and other small imperfections are normal for handmade, customised, or 3D printed products and are not treated as defects unless they make the product broken, unusable, or clearly incorrect.

5. Intellectual Property

Unless otherwise stated, Heartfelt Creations and/or its licensors own the intellectual property rights for all material on Heartfelt Creations. All intellectual property rights are reserved. You may access this from Heartfelt Creations for your own personal use subjected to restrictions set in these terms and conditions.

6. Limitation of Liability

In no event shall Heartfelt Creations, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. Heartfelt Creations shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

7. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of South Africa, and you submit to the non-exclusive jurisdiction of the state and federal courts located in South Africa for the resolution of any disputes.

8. Contact Info

If you have any questions regarding any of our terms, please contact us at info@heartfeltcreations.co.za.